Customer Success Manager - Dental - Remote

Overview

The Customer Success Manager will strategically partner with customers to drive successful retention and growth of Cherry transaction volume by engaging, training, and enabling their practices with a highly-optimized approach.

In Short

• Develop relationships with partner practices to drive mutual success.
• Leverage data and technology to optimize engagement.
• Enable partner practices with payment plan technology.
• Strategically allocate time for growth opportunities.
• Influence business process adoption with expertise.
• Forecast portfolio transaction volume regularly.
• Log and track interactions in CRM.
• Continuously improve engagement tactics.
• Take ownership of success for customers and self.
• Ask for referrals to strengthen the portfolio.

Requirements

• 2+ years in a customer-facing role.
• Exceptional verbal and written communication skills.
• Strong interpersonal connection abilities.
• High attention to detail.
• Passion for customer experience.
• Comfortable with various software platforms.
• Adaptable and able to troubleshoot.
• Problem solver with a can-do attitude.
• Bonus for sales or account management experience.

Benefits

• $90k base pay.
• $50k uncapped commission.
• Generous equity grant.
• Medical, vision, and dental benefits.
• Fully remote company.
• Summer and winter company retreats.