Strategy and Operations Support Manager - Remote

Overview

Rockstar is recruiting for a mission-driven, rapidly growing company dedicated to solving the affordable housing crisis. Our client is a technology-enabled platform that increases access to stable, affordable housing for thousands of people each month. The team is passionate about using innovation and operational excellence to make a real impact in communities nationwide.

In Short

• Lead the customer support team and manage Team Leads and frontline agents.
• Build and scale systems and processes for effective customer support.
• Manage call center partner relationships and operational strategies.
• Use data to drive performance and improve workflows.
• Translate company priorities into actionable support strategies.
• Foster a healthy, high-performing culture in a remote environment.
• Experience in leadership and strategic operational management.
• Detail-oriented with strong communication skills.
• Adaptable to fast growth and changing priorities.
• Deep belief in the mission to solve the affordable housing crisis.

Requirements

• 5-7+ years of experience with 2-3 years in a management role.
• Strategic thinking and execution capabilities.
• Ability to build processes and workflows.
• Strong data fluency and analytical skills.
• Customer-centric approach with empathy for users.
• Exceptional written and verbal communication skills.
• Comfortable navigating ambiguity and change.
• Alignment with the mission of affordable housing.

Benefits

• Fully remote position.
• Competitive compensation package including equity incentives.
• National medical, dental, and vision healthcare plans.
• Company-provided life insurance policy.
• Unlimited paid time off (PTO) policy.
• 401(k) plan.
• Twelve weeks of paid time off for both birth and non-birth parents.
• Opportunity to impact the affordable housing crisis.