Strategic Account Manager - Retail Media - Remote

Overview

As a Strategic Account Manager for our Brands platform, you are responsible for developing and managing client relationships as the primary relationship owner for Rithum Retail Media clients under a managed services agreement. You play a critical role in driving performance, strategic opportunities aligned with client objectives, and ensuring the seamless management of scope as defined in the agreement.

In Short

• Develop and oversee strategic, data-driven account plans focused on growth, optimization, and alignment with client goals.
• Identify opportunities for new channel expansions, optimizations, and diversification.
• Collaborate with clients on channel strategy, pricing, catalog optimization, and promotional tactics that drive revenue.
• Regularly review and analyze client performance across key metrics to identify trends and areas for improvement.
• Use data to adjust strategies and optimize client accounts to ensure strong performance and satisfaction.
• Provide actionable insights based on client KPIs, industry benchmarks, and emerging channel dynamics.
• Conduct regular assessments of channels, identifying issues related to listing accuracy and compliance.
• Oversee the execution of daily, weekly, and monthly tasks to maintain smooth operations.
• Coordinate cross-functional projects, ensuring alignment on goals and timelines.
• Maintain regular touchpoints through scheduled calls and conduct strategic business reviews.

Requirements

• 2+ years of experience managing client portfolios, focusing on enterprise and strategic accounts in e-commerce or retail media.
• Proven track record developing and implementing strategic plans, with measurable success in improving client performance.
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions and strategies.
• Experience working in high-pressure situations with demonstrated effectiveness in managing client disputes.
• Exceptional communication and presentation skills, with the ability to influence senior leadership and clients.
• Experience working collaboratively on large teams and managing cross-functional projects in a fast-paced environment.

Benefits

• Medical, dental and vision benefits starting on Day 1.
• A 6% 401(k) match.
• Competitive time off package with up to 25 days of PTO after 5 years of service.
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave.
• Access to the Calm app and Employee Assistance Program.
• $65/month Remote work stipend for internet.
• Career development opportunities.
• Charitable contribution match up to $250 per year.