VIP-Support Manager - Remote

Overview

We are seeking a VIP-Support manager for one of our projects at RISK, a company that is a pioneer in the gaming and wagering industry.

In Short

• Receive and process customer requests through various channels.
• Assist clients with finance and platform-related inquiries.
• Maintain a database of customer requests focused on quality and SLAs.
• Ensure high customer satisfaction levels.
• Collect information on issues and communicate with senior colleagues.
• Inform customers about bonuses and promotions.
• Communicate with customers at different lifecycle stages.
• Manage time effectively and prioritize tasks.
• Work with Tableau, REA, Backoffice.

Requirements

• Excellent communication and customer service skills.
• Good computer skills, knowledge of Excel/Google Sheets.
• Willingness to learn in customer service.
• Attention to detail.
• Strong work ethic.
• Analytical and basic data skills.
• Creativity and idea generation.
• Ability to work in a team and independently.
• Knowledge of English (B1 level).

Benefits

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• Massage Services