Junior Customer Support Specialist - Outbound - Remote

Overview

The Junior Customer Support Specialist will be responsible for consulting clients, providing quality support, and resolving customer inquiries in a remote setting.

In Short

• Study necessary materials for effective task execution.
• Consult clients via voice channel (warm leads, no cold sales).
• Provide quality support and resolve customer inquiries.
• Handle objections and resolve conflict situations.
• Forward complex inquiries to relevant departments.
• Document and process requests according to company standards.

Requirements

• Language: Ukrainian - native.
• Excellent verbal communication skills.
• Attention to detail, responsibility, customer-oriented.
• Ability to quickly grasp information and convey it to clients.
• Proficient computer user.
• Basic level of mathematical knowledge (calculating proportions, percentages).
• English: from A2 level (a plus).
• Ability to work from a personal laptop for the first 2 weeks during training.

Benefits

• Remote work format.
• Support for mental health.
• Compensation for training, sports activities, language courses.
• Assistance in setting up a home office.
• Medical insurance.