Field Engineer - Remote

Overview

We are looking for a Field Engineer to join our growing team. Reporting directly to the Head of Commercial, you will provide vital technical support to customers, helping them maximize the value of our solutions.

In Short

• Provide technical support to customers during and after the sales process.
• Assist with customer onboarding, ensuring a smooth transition from sale to implementation.
• Collaborate with the Commercial to address customer inquiries and resolve technical issues.
• Act as a technical liaison between customers and internal teams, ensuring customer feedback is communicated.
• Participate in technical demonstrations and help answer technical questions during sales engagements.
• Stay current on product features, capabilities, and best practices to offer support.

Requirements

• 2+ years of experience in a field engineering or technical support role.
• Hands-on experience in a technical role leveraging SQL, Python, or Spark to build, operate and maintain data analytics solutions.
• AWS or Google Cloud familiarity.
• Strong communication skills, with the ability to work effectively with technical and non-technical audiences.
• Proven ability to troubleshoot and resolve technical issues in a customer-facing environment.

Benefits

• Opportunity to work with cutting-edge technology in operational analytics.
• Be part of a team that is transforming the BI landscape.
• Work remotely with a diverse team.