Customer Success Manager - Nordic Region - Remote

Overview

Retraced transforms supply chain transparency into a strategic advantage for fashion and textile companies. Our AI-first platform acts as collaborative data infrastructure for sourcing, supplier lifecycle management, compliance and sustainability.

In Short

• Manage enterprise customers by ensuring successful implementation and adoption of the Retraced platform.
• Define a clear quarterly success framework and roadmap with KPI-driven goals.
• Plan and execute activation strategies across customers’ supplier networks.
• Act as the primary point of contact for customers and their suppliers.
• Identify risks early and drive structured mitigation plans.
• Translate customer insights into product feedback in collaboration with Product and Engineering.
• Identify expansion and up-selling opportunities within existing accounts.

Requirements

• Several years of experience in enterprise Customer Success, Account Management, or a comparable customer-facing B2B role.
• Strong track record of managing complex stakeholders and driving measurable outcomes.
• Comfortable operating in SaaS environments with structured success frameworks and KPIs.
• Strong communicator who enjoys solving complex challenges.
• Tech-savvy with solid project management capabilities.
• Familiar with SLA-driven environments and performance measurement frameworks.
• Passionate about sustainability and motivated to drive measurable impact.
• Demonstrated expertise in supply chain dynamics and regulatory compliance.
• Fluent in German, at least one Nordic language, and English at C1 level.

Benefits

• Work with a modern, international team on a mission to make the fashion industry more efficient and sustainable.
• Competitive package including unlimited paid time off, dedicated training budget, health and wellbeing support.
• Legendary team events.
• High level of ownership and autonomy.
• Flexible 'remote first' work setup.
• Join an AI-driven company entering its next growth phase.