Product Content Specialist - Remote

Overview

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. We're looking for a thoughtful and detail-oriented Product Content Specialist to lead our in-app messaging efforts and contribute to our technical content strategy.

In Short

• Own the creation, deployment, and maintenance of in-app messaging.
• Partner with product managers and user learning to plan messaging needs.
• Create and test tooltips, onboarding walkthroughs, and feature announcements.
• Write and maintain user-facing documentation such as knowledge base articles.
• Collaborate with product and engineering teams to understand new features.
• Ensure all content follows voice and tone guidelines.
• Manage multiple projects and deadlines with attention to detail.
• Comfortable working cross-functionally with various teams.
• Experience in SaaS or software product environments is preferred.
• Familiarity with content management tools and basic HTML/CSS.

Requirements

• 2–5 years experience in content writing, UX writing, or technical writing.
• Hands-on experience with Pendo or comparable in-app messaging platforms.
• Strong writing and editing skills.
• Understanding of user experience principles.
• Ability to manage multiple projects with strong attention to detail.

Benefits

• Salary range of $87,083.33 - $121,916.67/year.
• Comprehensive medical benefits, 100% paid for employee.
• 401k + matching.
• Equity Option Grant.
• Unlimited PTO + Company holidays.
• Wellness initiatives.