Customer Success Business Specialist, Enterprise - Remote

Overview

The Enterprise CS Business Specialist plays a critical support role within the Enterprise Customer Success team, focusing on executing operational tasks to ensure high-quality service for Enterprise and Corporate Brand clients.

In Short

• Execute daily, weekly, and ad hoc tasks as assigned through the team’s Monday.com board.
• Follow detailed task instructions and complete all deliverables by the defined due dates.
• Monitor and manage critical issues for hypercare accounts.
• Troubleshoot failed or missing daily sales imports.
• Verify and correct labor detail import issues.
• Manually extract, prepare, and format reports or data sets.
• Collaborate with Customer Success Managers to alleviate workload.
• Identify workflow inefficiencies and provide feedback.
• Contribute to internal documentation of processes.

Requirements

• Strong proficiency in Excel, including formulas and data formatting.
• Familiarity with Microsoft Office Suite, especially Outlook and Word.
• Effective time management and task prioritization skills.
• Prior experience in restaurant operations and/or accounting preferred.
• Comfort working with multiple platforms in a SaaS ecosystem.
• Ability to follow detailed written instructions.
• Strong written and verbal communication skills.
• Monday.com experience is a plus.

Benefits

• Opportunity to work in a dynamic team environment.
• Professional development and training opportunities.
• Potential for career advancement within the company.
• Supportive workplace culture.