Customer Experience Trainer - Remote

Overview

Resident is seeking a high-energy Customer Experience Trainer to elevate our customer journey, partnering with various teams to deliver exceptional service through engaging training.

In Short

• Design and deliver engaging training programs for Customer Success Specialists and Sales Specialists.
• Facilitate impactful learning experiences throughout the employee lifecycle.
• Continuously refine training strategies based on feedback and performance metrics.
• Collaborate with cross-functional teams to leverage customer insights.
• Act as a subject matter expert on products and processes.
• Manage and optimize knowledge base tools for internal and customer use.
• Embrace emerging technologies and adapt to change.
• Communicate clearly and engagingly across all organizational levels.
• Analyze trends to uncover opportunities for improvement.
• Champion inclusive and customer-focused cultures.

Requirements

• 3+ years in sales/retention with a track record of exceeding KPIs.
• 2+ years of training experience in Sales/Retention contact centers.
• Train the trainer experience preferred.
• Skilled in instructional design and LMS platforms preferred.
• Proven success in boosting results through training and coaching.
• Familiar with tools like Five9, Zendesk, Google Suite, and Slack.
• Strong project management skills.
• Self-motivated and results-oriented.
• Adaptable in fast-paced environments.
• Collaborative with experience in enhancing cross-functional operations.

Benefits

• Remote-first workplace since 2017.
• Competitive salary.
• Health, Vision & Dental Insurance.
• 401K with company match.
• Take what you need Paid Time Off.
• Wellness benefits.
• WFH office and cell phone/internet stipend.
• A FREE MATTRESS plus a Friends and Family discount.