Complaints Handler - Remote

Overview

The Complaints Handler plays a critical role in managing and resolving customer complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from various risks.

In Short

• Handle customer complaints regarding motor and property insurance claims.
• Investigate and assess the validity of complaints.
• Liaise with internal departments to resolve complaints effectively.
• Conduct thorough investigations into complaints.
• Communicate with customers to provide updates on complaints.
• Ensure compliance with regulatory requirements.
• Conduct root cause analysis to identify trends in complaints.
• Collaborate with teams to improve processes and customer satisfaction.

Requirements

• Proven experience in handling complaints, preferably in the insurance industry.
• Familiarity with regulatory requirements in the insurance industry.
• Strong understanding of motor and property insurance claims.
• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and meet deadlines.
• Attention to detail and accuracy.
• Proficiency in relevant software and technology.

Benefits

• Generous health-insurance package.
• Pension plan with employer contributions.
• Competitive holiday and leave policy.
• Industry qualifications paid by the company.
• Work from anywhere to facilitate work-life balance.
• Quality technology equipment provided.