Loan Sales Specialist - Remote

Overview

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms.

In Short

• Work independently in a fast-paced remote environment.
• Handle inbound and outbound phone calls and emails.
• Communicate with customers seeking assistance during the application process.
• Engage with customers through multiple channels (phone, email, chat).
• Assess customer needs and introduce different types of loans.
• Build trust relationships and customer loyalty.
• Assist customers with uploading documents and completing applications.
• Adhere to company policies and state/federal lending laws.
• Complete comprehensive sales training.
• Meet and exceed monthly performance metrics.

Requirements

• 1-2 years of experience in a call center setting.
• Strong customer satisfaction orientation.
• Coachable and adaptable with a willingness to learn.
• Excellent communication and sales skills.
• Ability to work in a goal-oriented environment.
• Proficient computer skills.
• Self-motivated and performance-oriented.
• Ability to adapt to changing customer needs.
• Understanding of credit bureau reporting.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) program with a Safe Harbor Match.
• Accrued time off and floating holidays.
• 12-week Paid Parental Leave.
• Market-driven salary and bonus opportunities.
• Robust tech package for productivity.