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Quality Engineer (Contract) - Remote

Posted 2 weeks ago
QA
Contract
Canada

Overview

Replicant is looking for a Quality Engineer to enhance the quality of our customer-facing AI Agents through effective testing and quality checks.

In Short

  • Work with a fully remote, cross-functional agile team.
  • Collaborate with developers and product managers to ensure product quality.
  • Create acceptance criteria based on conversational designs.
  • Document and track issues throughout the product lifecycle.
  • Triage customer defects using RocketLane.
  • Participate in team meetings and drive quality initiatives.
  • May involve creating automated tests for services.
  • Support testing efforts outside the AI Agents team.

Requirements

  • Strong team player with a collaborative mindset.
  • Sense of ownership and customer empathy.
  • Open-minded and independent thinker.
  • Willingness to learn new skills and technologies.
  • Interest in the nuances of conversational design.

Benefits

  • Remote working environment respecting time zone differences.
  • Competitive salaries and equity options.
  • Top-tier healthcare benefits.
  • Health and wellness perks.
  • Flexible vacation policy.
  • Team trips and offsites.
  • Eligibility for a 5-week sabbatical after 4.5 years.
Replicant logo

Replicant

Replicant is a pioneering company in the field of Contact Center Automation, dedicated to transforming customer service through advanced AI technology. Founded on the belief that machines can engage in meaningful conversations, Replicant's AI platform enables businesses to automate common customer service calls, allowing human agents to focus on more complex issues. With a commitment to innovation, Replicant leverages Large Language Models (LLMs) to enhance customer interactions across various digital channels, providing 24/7 support without delays. The company has experienced significant growth, serving Fortune 500 clients and handling millions of AI calls monthly. Replicant fosters a collaborative and inclusive culture, emphasizing ownership, humility, and self-reflection among its team members.

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