Customer Support Specialist - ApartmentIQ - Remote

Overview

We’re a profitable, growth-stage company building industry-leading martech and data products for the rentals industry. While originally known for building and operating one of the U.S.’s largest rental marketplaces - Rentable, our focus has shifted to our category-leading AI and data SaaS products with triple-digit growth rates.

In Short

• Join a fully remote team of 100+ professionals.
• Be a customer-focused, tech-savvy professional helping users navigate Apartment IQ.
• Provide timely support via email, chat, and virtual meetings.
• Troubleshoot user issues and data discrepancies with empathy.
• Collaborate with implementation, sales, and product teams.
• Maintain records of customer interactions in Salesforce.
• Contribute to documentation and help center content.
• Manage multiple support cases in a fast-paced environment.
• 2-3 years of experience in a customer-facing support role required.
• Experience with Salesforce and help desk systems preferred.

Requirements

• 2–3 years of experience in a customer-facing support role (preferably in SaaS or B2B software).
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented.
• Self-motivated and proactive.
• Experience with Salesforce, Zendesk, or customer success platforms preferred.
• Familiarity with data tools or analytics platforms is a plus.

Benefits

• 100% remote workplace.
• Competitive Compensation.
• Open Vacation Policy.
• Medical, Dental, and Vision Insurance.
• Paid Short-Term and Long-Term Disability.
• 401k Program.
• No A**hole policy.