Customer Support Specialist - APAC - Remote

Overview

The Customer Support Specialist - APAC will provide exceptional support to customers across multiple channels, helping them optimize their use of WhatsApp for marketing and messaging automation.

In Short

• Provide support via tickets, chat, email, and online meetings.
• Troubleshoot technical issues related to WhatsApp API.
• Assist clients and partners in navigating the API ecosystem.
• Collaborate with APAC Sales and Account Management Teams.
• Communicate with Meta representatives to resolve challenges.
• Help clients optimize their use of WhatsApp.
• Deliver a smooth customer experience.
• Work with over 1,000 partners and more than 40,000 clients.
• Engage in data-driven insights and personalized conversations.
• Support marketing efforts through performance messaging solutions.

Requirements

• Experience in customer support roles.
• Familiarity with WhatsApp API is a plus.
• Strong communication skills.
• Ability to troubleshoot technical issues.
• Experience in marketing automation is beneficial.
• Ability to work collaboratively with teams.
• Proficient in English; additional languages are a plus.
• Customer-focused mindset.
• Experience in a fast-paced environment.
• Strong problem-solving skills.

Benefits

• Work in a dynamic and innovative company.
• Opportunity to work with a global client base.
• Flexible working hours.
• Professional development opportunities.
• Collaborative team environment.
• Access to cutting-edge technology.
• Health and wellness benefits.
• Remote work flexibility.
• Competitive salary and bonuses.
• Engage in meaningful work that impacts businesses.