Support Agent II - Remote

Overview

As a Support Agent II at Renaissance, you will be a key point of contact for support-related issues, utilizing your exceptional customer support skills and technical acumen to assist educational staff effectively.

In Short

• Serve as a key point of contact for support-related issues.
• Resolve routine and complex problems effectively.
• Respond to customer queries via phone, email, and chat.
• Troubleshoot customer issues on various operating systems.
• Collaborate with teams on internal and external projects.
• Maintain representative metric goals and adhere to guidelines.
• Assist early career team members and new hires.
• Proactively analyze customer needs.
• Manage multiple tickets and updates from clients.
• Contribute to a fast-paced, growing environment.

Requirements

• High school diploma or GED with 1+ years of customer support experience preferred.
• Working knowledge of Microsoft Office Suite.
• Exceptional communication skills.
• Ability to prioritize and solve problems quickly.
• Experience with online education solutions is a plus.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
• Health Savings and Flexible Spending Accounts.
• 401(k) and Roth 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid).
• Tuition Reimbursement.
• Life & Disability Insurance.
• Well-being and Employee Assistance Programs.