Manager, Customer Care AMER - Remote

Overview

The Manager of Customer Care AMER will lead a team to ensure exceptional customer satisfaction and drive improvements in customer experience.

In Short

• Lead and coach a team of Customer Care Specialists.
• Manage team performance and provide feedback.
• Resolve escalated customer issues effectively.
• Develop new processes to improve customer service.
• Collaborate with teams to optimize workflows.
• Analyze service performance metrics.
• Design training programs for team members.
• Encourage a supportive team environment.
• Assist in recruitment for the Customer Care team.
• Work remotely with flexible hours.

Requirements

• Excellent leadership and interpersonal skills.
• Strong reporting and analytical skills.
• Exceptional communication and presentation skills.
• Experience in SaaS companies preferred.
• Passion for customer experience.
• Ability to communicate feedback clearly.
• Highly productive and independent.
• Creative problem-solver.
• Fluent in English.
• Remote work experience is a plus.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.