Benefits Associate, Operations - LATAM - Remote

Overview

We are looking for a detail-oriented, customer-obsessed Benefits Associate, Operations to join our growing Benefits Operations team. This role is pivotal in supporting the day-to-day delivery of employee benefits programs across multiple countries. As a Benefits Coordinator, you will provide administrative and operational support to ensure our employees and clients enjoy a seamless, informed, and positive benefits experience.

In Short

• Support the delivery of employee benefits programs across multiple countries.
• Provide administrative and operational support for a positive benefits experience.
• Respond to employee and client queries related to benefits.
• Handle benefits data validation and updates.
• Collaborate with various teams for accurate payment processing.
• Maintain internal documentation and suggest improvements.
• Assist with invoice audits and data checks.
• Ensure clear communication with employees and clients.
• Be an internal champion of Remote's values.
• Work in a fully remote environment.

Requirements

• Experience in employee benefits or HR operations.
• Strong customer service skills.
• Excellent attention to detail.
• Solid organizational and time management skills.
• Proficient with tools like Zendesk, Notion, Slack, and Google Workspace.
• Ability to learn new systems quickly.
• Empathetic and professional interaction skills.
• Solution-oriented mindset.
• Team player with a collaborative approach.
• Motivated and ambitious attitude.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.