Benefits Associate, Operations - Remote

Overview

We are looking for a detail-oriented, customer-obsessed Benefits Associate, Operations to join our growing Benefits Operations team. This role is pivotal in supporting the day-to-day delivery of employee benefits programs across multiple countries. As a Benefits Coordinator, you will provide administrative and operational support to ensure our employees and clients enjoy a seamless, informed, and positive benefits experience.

In Short

• Join a mission-driven organization focused on global employment.
• Support employee benefits programs across multiple countries.
• Provide administrative and operational support for benefits delivery.
• Respond to employee and client queries via Zendesk and email.
• Collaborate cross-functionally with teams like Payroll and Finance.
• Utilize tools like Notion, Slack, and Google Workspace.
• Maintain accurate benefits data and documentation.
• Suggest improvements to enhance benefits clarity.
• Be an internal champion of Remote's values.
• Work in a flexible, remote environment.

Requirements

• Experience in employee benefits or HR operations.
• Strong customer service skills and clear communication.
• Excellent attention to detail and organizational skills.
• Ability to handle high-volume tasks accurately.
• Comfortable with multiple digital tools.
• Empathetic and professional in interactions.
• Solution-oriented with a collaborative mindset.
• Ability to learn new systems quickly.

Benefits

• Work from anywhere.
• Flexible paid time off.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options and learning budget.
• Home office budget and IT equipment.
• Budget for local social events or co-working spaces.