Customer Support Representative (Female) - Remote

Overview

We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our growing team. This person will be responsible for handling customer communications through email, live chat, and our customer service software, ensuring every interaction reflects professionalism and excellent service.

In Short

• Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
• Provide prompt, clear, and grammatically correct written responses to customer inquiries.
• Use Shopify to check order statuses, process returns, and resolve issues efficiently.
• Collaborate with internal teams through Microsoft Teams and Outlook to ensure smooth operations and customer satisfaction.
• Maintain organized records and data using MS Excel and other M365 tools.
• Follow directions closely while showing initiative and adaptability.
• Multitask effectively in a fast-paced, online environment.
• Learn new systems and processes quickly to continuously improve performance.

Requirements

• Strong communication skills in English.
• Experience in customer support or related fields.
• Ability to handle multiple tasks simultaneously.
• Proficiency in using customer service software.
• Familiarity with Shopify and Microsoft Office tools.
• Ability to work independently and as part of a team.
• Adaptability to new systems and processes.
• Empathy and professionalism in customer interactions.

Benefits

• Work remotely from the Philippines.
• Full-time employment with stable hours.
• Opportunity to grow within a dynamic team.
• Continuous learning and development opportunities.
• Supportive work environment.