Customer Care and Dispute Resolution Specialist - Remote

Overview

Join our team at Remote VA as a Customer Care and Dispute Resolution Specialist. In this unique role, you will utilize both voice and video communication via Zoom to deliver exceptional customer service and resolve disputes effectively. Your keen ability to connect with customers and solve their issues will be critical in maintaining strong customer relationships and enhancing our brand's reputation.

In Short

• Handle incoming inquiries from customers via Zoom, providing immediate assistance and support.
• Effectively resolve disputes and complaints with a focus on customer satisfaction and retention.
• Maintain a professional demeanor while interacting with customers through video and voice.
• Document all customer interactions, issues, and resolutions accurately in the system.
• Collaborate with various internal teams to gather information required for dispute resolution.
• Provide customers with clear and concise information about products and services.
• Develop and implement processes to improve customer care and dispute resolution practices.

Requirements

• Excellent communication skills, both verbal and written.
• Experience in customer service or dispute resolution.
• Ability to work in a fast-paced environment.
• Proficiency in using Zoom and other communication tools.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Work from the comfort of your home.
• Flexible working hours.
• Opportunities for career growth.
• Supportive team environment.
• Training and development programs.