Senior Customer Success Manager - MM/Ent - EMEA - Remote

Overview

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior MM/Ent. Customer Success Manager, as part of our Customer Experience team. As a senior member of the team, you will accelerate and drive revenue acquisition and expansion through value-based consultations and demonstrations that clearly articulate how prospective and current clients will achieve their goals with Remote.

In Short

• Be the trusted business partner for complex and/or enterprise-type opportunities to help address customer business goals and requirements.
• Be a trusted, deep subject matter expert on Remote's offerings and the industry and trends of the globally distributed workforce.
• Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities.
• Build and deepen cross-functional relationships across Remote.
• Share learning and drive development and enablement opportunities within the Customer Success team.
• Take an active role in coaching and mentoring for junior members of the Customer Success team.

Requirements

• Proven track record as a Senior/Enterprise CSM.
• Experience managing complex large clients (50+ employees) autonomously.
• Strong communication/presentation skills.
• Ability to understand business requirements and technical problems.
• Proven track record of building relationships with senior customer executives.
• Identify new opportunities: up-sell, cross-sell, additional training.
• Fluent written and spoken English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.