Reports Administrator - Remote

Overview

We are seeking a meticulous and highly organised Reports Administrator to join our dynamic Reports Team. In this role, you will be responsible for ensuring the accuracy, quality, and timely delivery of surveying reports while providing essential administrative support to both surveyors and clients. If you have a keen eye for detail and thrive in a fast-paced environment, this is the perfect opportunity for you.

In Short

• Ensure all client terms and necessary documentation are received before processing reports.
• Review surveying reports for accuracy, consistency, and compliance with internal KPIs.
• Identify reports requiring revisions and collaborate with surveyors to uphold quality standards.
• Finalise and issue reports to clients promptly and professionally.
• Manage client enquiries via phone and email, ensuring prompt and courteous responses.
• Act as an escalation point for client concerns, liaising with surveyors and management to resolve issues efficiently.
• Participate in weekly surveyor meetings via Microsoft Teams to align on best practices and updates.
• Continuously refine administrative processes and introduce innovative solutions to enhance efficiency.
• Research and implement new surveying tools and software to optimise workflow.

Requirements

• Exceptional administrative and organisational skills with a high level of attention to detail.
• Strong communication and customer service abilities.
• Ability to work independently while thriving in a collaborative team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong problem-solving skills and professionalism when handling client queries.
• A proactive mindset with a passion for improving processes and implementing efficient systems.

Benefits

• A stable and reliable internet connection.
• A personal computer or laptop capable of handling administrative tasks efficiently.