Operations & Service Support Coordinator - MSP - Remote

Overview

Are you a highly organised multitasker with experience in fast-paced service environments? We’re hiring an Operations & Service Support Coordinator for a leading UK-based Managed Service Provider (MSP). This role is perfect for a resourceful individual who thrives in structured yet evolving environments and understands the importance of seamless IT service delivery.

In Short

• Support the daily operations of the service desk and project delivery teams.
• Coordinate technician schedules, escalate tickets, and follow up on service requests.
• Manage documentation, SLAs, reports, and customer records across internal systems.
• Handle client communications, updates, and service feedback.
• Assist with procurement, license tracking, and supplier management where required.
• Maintain CRM, PSA, and ITSM systems (e.g. Autotask, ConnectWise, HaloPSA, or similar).
• Provide ad-hoc executive and admin support to management and technical teams.
• Identify opportunities to improve operational workflows and contribute to internal efficiency.

Requirements

• 2+ years of experience in an admin, service desk coordinator, or operations support role (preferably in an MSP, IT services, or technical environment).
• Familiarity with MSP operations and service delivery models.
• Strong knowledge of tools such as Autotask, ConnectWise, HaloPSA, or similar platforms is advantageous.
• Exceptional communication and time-management skills.
• Ability to prioritise tasks, work independently, and manage client expectations effectively.
• Proficient in Microsoft 365, Teams, Excel, and cloud-based communication platforms.
• Access to a reliable laptop and high-speed internet connection is essential.

Benefits

• Join a company that combines innovation with reliability.
• Be part of a high-performance remote team.