Support Specialist - Remote

Overview

As a Support Specialist at RemoFirst, you will play a critical role in delivering high-quality assistance and resolving complex queries within a centralized support system.

In Short

• Handle incoming inquiries through Zendesk.
• Resolve issues related to global employment, compliance, payroll, and employee support.
• Collaborate with internal teams and external stakeholders.
• Provide feedback on workflows to enhance efficiency.
• Stay up-to-date on global employment laws.

Requirements

• 2–3+ years of experience in customer support or related role.
• Proficiency in support platforms like Zendesk.
• Exceptional written and verbal communication skills in English.
• Strong organizational and time-management skills.
• Proactive nature and ability to collaborate effectively.

Benefits

• Competitive compensation and work equipment of your choice.
• 100% remote work.
• Startup environment with opportunities for growth.
• Culture of respect, kindness, and diversity.