Senior Customer Success Manager - Remote

Overview

As Relyance AI’s Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint success plans with them to ensure there is a clear plan in place to achieve the challenges customers are looking to solve using Relyance AI.

In Short

• Conduct check-in meetings and business reviews with C-level executives.
• Identify customers not maximizing their opportunities and create action plans.
• Capture customer feedback and communicate it internally.
• Become a product expert and implement playbooks.
• Responsible for renewals and collaborate with Sales for expansion.

Requirements

• 8-10+ years of experience with enterprise accounts, preferably in SaaS.
• Experience in Cybersecurity, Data Security, and Privacy.
• Ability to demonstrate technical capabilities and negotiate contracts.
• Growth mindset and startup experience is desirable.
• Strong project management skills and ability to create clarity.
• Empathy for customer workflows and a focus on customer success.
• Past technical experience and interest in modern technology stacks.

Benefits

• Empowered team culture focused on exceeding expectations.
• Data-driven compensation practices ensuring competitive pay.
• Commitment to diversity and inclusion in the workplace.
• Opportunities for personal and professional growth.
• Recognition of successes and learning from failures.