Member Success Support Administrator - Remote

Overview

Provides operational and administrative backbone for the Member Success team, owning onboarding logistics, renewals coordination, CRM/TEAMS hygiene, contract packet preparation, ticket triage, scheduling, and reporting. Ensures day-to-day excellence and consistent membership experience across brands and regions.

In Short

• Coordinate onboarding/offboarding checklists and welcome materials.
• Prepare renewal notices and route agreements for signature.
• Maintain member records and update changes.
• Ensure CRM accuracy and manage TEAMS documentation.
• Log and track tickets/requests and uphold SLAs.
• Produce weekly/monthly dashboards for reporting.
• Draft routine member communications using approved templates.
• Support meeting logistics and follow-up tasks.
• Assist with webinars and regional meetups.
• Coordinate with Marketing/Comms for success stories.

Requirements

• 2–4+ years in administrative support or coordinator role.
• High attention to detail and strong organization skills.
• Comfortable with CRM and Office productivity tools.
• Experience with e-signature platforms.
• Clear communication skills and service-oriented mindset.
• Real estate or professional network experience helpful.

Benefits

• Opportunity to work in a fully remote environment.
• Engagement with diverse teams and projects.
• Professional development opportunities.
• Supportive work culture focused on member success.