Remote Otter LogoRemoteOtter

Customer Service Operations Associate - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen.

In Short

  • Support with developing and implement customer support policies and procedures, ensuring consistency across all channels
  • Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution
  • Provide customer support by responding directly and honestly to our customers and clients in a timely and accurate way to help resolve their queries
  • Complete thorough investigations to ensure you are providing customers with the most accurate and up to date information
  • Handle complaints - ensuring that you fully investigate the concerns while liaising with all relevant departments and escalating to appropriate stakeholders
  • Identify trends and recommend process improvements to optimise team performance and improve customer satisfaction
  • Stay up-to-date with industry trends, best practices, and customer support tools

Requirements

  • 1-2 years of experience in customer support/customer service
  • Familiarity with customer support tools and technologies
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills
  • Ability to develop and implement customer support policies and procedures to drive excellence

Benefits

  • Join a rapidly scaling team in a vibrant culture
  • Opportunity to work with advanced technology in logistics
  • Contribute to a mission-driven company focused on reducing friction in e-commerce
Relay Technologies logo

Relay Technologies

Relay Technologies is an innovative e-commerce-native logistics network dedicated to creating a sustainable future for commerce. With a mission to address the environmental, social, and economic challenges posed by traditional e-commerce, Relay is rethinking delivery logistics from the ground up. The company focuses on reducing delivery miles, lowering carbon emissions, and supporting local communities while enhancing the consumer experience. Relay empowers shoppers with control over their deliveries and returns, ensuring a seamless and efficient process. By leveraging advanced technologies and a commitment to sustainability, Relay is transforming the last mile of e-commerce.

Share This Job!

Save This Job!

Similar Jobs:

Momos logo

Customer Operations Associate - Remote

Momos

13 weeks ago

Join Momos as a Customer Operations Associate to provide exceptional support and enhance customer experience.

Philippines
Full-time
Customer Service
Affirmedrxpbc logo

Customer Operations Associate - Remote

Affirmedrxpbc

16 weeks ago

Join Affirm as a Customer Operations Associate to provide exceptional support and resolve customer inquiries in a remote work environment.

Worldwide
Full-time
Customer Service
$44,000 - $70,000/year

B.S.S

Customer Operations Associate - Remote

Bay Shore Staffing

21 weeks ago

Join our team as a Customer Operations Associate, where you'll manage order exceptions and optimize processes in a hybrid contract role.

MA, USA
Contract
Customer Service
City of New York logo

Customer Operations Associate - Remote

City of New York

22 weeks ago

Join the NYC Department of Buildings as a Customer Operations Associate, providing essential customer service support in a dynamic call center environment.

NY, USA
Full-time
Customer Service
Clipboardhealth logo

Customer Service Associate - Worker Operations Team - Remote

Clipboardhealth

24 weeks ago

Join Clipboard Health as a Customer Service Associate to support healthcare professionals and facilities in a fully remote role.

Worldwide
Full-time
Customer Service