Customer Service Operations Supervisor - Remote

Overview

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen.

In Short

• Seeking a dedicated Customer Service Operations Supervisor to manage daily operational activities.
• Ideal candidate should possess strong leadership skills and an entrepreneurial spirit.
• Focus on team management, resource utilisation, and process development.
• Drive continuous improvement and monitor KPIs.
• Collaborate with leadership and assist on various projects.
• Role is primarily remote with occasional travel to the London office.
• Requires 1-2 years of supervisory experience.
• Proficiency in GSuite, especially Google Sheets, is necessary.
• Strong problem-solving and communication skills are essential.
• 40 hours per week commitment, may include weekends.

Requirements

• 1-2 years of experience in a supervisory role.
• Familiarity with customer support tools, ideally Dixa.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Ability to develop and implement customer support policies.
• Proactive approach to work.
• Ability to work independently.
• Strong collaboration skills.
• Growth mindset, open to feedback.
• Ability to manage time and priorities effectively.

Benefits

• Opportunity to make a significant impact in a growing organisation.
• Work in a vibrant culture of first-principles thinking and experimentation.
• Collaborative environment with a focus on continuous improvement.
• Supportive team dynamics.
• Potential for career growth and development.