Technical Support Application Analyst - Remote

Overview

The Application Analyst provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems.

In Short

• Provide technical support for software and networked systems.
• Interact with customers via phone and email.
• Create, resolve, and maintain support tickets.
• Develop expertise in company products and SQL.
• Work in rotational shifts including nights and weekends.
• Maintain accurate records in Salesforce.
• Partner with senior team members for troubleshooting.
• Provide excellent customer service.
• Track time and complete daily tasks.
• Report on important issues to management.

Requirements

• Customer support experience.
• Experience with SQL and Windows platforms.
• Ability to troubleshoot complex issues.
• Client-focused with strong communication skills.
• Flexibility to work rotational shifts.
• Commitment to company values.
• Initiative to learn new skills.
• Experience in application management and systems analysis.
• Ability to maintain accurate ticket documentation.
• Willingness to travel 10% of the time.

Benefits

• Comprehensive health, dental, and vision plans.
• Parental leave for caregivers.
• Flexible work arrangements.
• Two company breaks per year.
• Additional time off.
• Long-term incentive programs.
• Training investment program.
• Diverse workplace culture.
• Competitive and equitable compensation practices.
• Performance bonus eligibility.