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Application Support Analyst - Remote

Posted 3 days ago
Software Development
Full Time
USA
$72,250.00 - $85,000.00/year

Overview

The Application Support Analyst role involves liaising between the IT group and business to support the development and implementation of new systems and enhancements of existing systems. This position is integral to ensuring that the technology tools available to the Office of Advancement are utilized effectively in their fundraising and engagement goals.

In Short

  • Perform user account setup and management.
  • Provide Tier-1 Salesforce support for Advancement staff.
  • Maintain software license management and application inventory.
  • Collaborate with IT Services for product releases.
  • Implement and maintain new and existing applications.
  • Conduct business process and needs analyses.
  • Create technical documentation for system configurations.
  • Stay current on privacy-enhancing technologies.
  • Assist in troubleshooting and problem resolution.
  • Participate in professional development opportunities.

Requirements

  • College degree in a related field.
  • 2-5 years of work experience in a related job discipline.
  • Experience in a technical support role.
  • Knowledge of Salesforce and business systems.
  • Proficiency in Microsoft Office Suite.
  • Understanding of Salesforce HTML and JSON.
  • Strong communication and interpersonal skills.
  • Ability to manage confidential information.
  • Self-motivated and detail-oriented.
  • Ability to work collaboratively in a team setting.

Benefits

  • Health, retirement, and paid time off benefits.
  • Opportunities for professional development.
  • Supportive work environment focused on innovation.
  • Access to university resources and programs.
  • Collaborative team culture.

U.O.C

University of Chicago

The University of Chicago Booth School of Business, established in 1898, is the second-oldest business school in the United States and is renowned for its influential role in shaping business education and practices. With a rigorous, discipline-based approach, Chicago Booth transforms students into effective business leaders equipped to tackle complex challenges. The school boasts state-of-the-art facilities across four campuses in Chicago, London, and Hong Kong, and is home to an unmatched faculty, including seven Nobel Prize winners. Chicago Booth offers a diverse range of degree and open enrollment programs globally, supported by a vast network of nearly 56,000 alumni and strong corporate partnerships that enhance career opportunities. As part of the University of Chicago, Booth embodies the institution's commitment to rigorous inquiry and innovative thinking, fostering an environment where new ideas and solutions are continuously developed.

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