Customer Support Representative - Remote

Overview

The Elastic Support team is seeking a Customer Support Representative to join a growing and ever-evolving team of rock stars. This role allows you to work from home or an unaffiliated co-working space.

In Short

• Work directly with customers to resolve issues related to accounts, billing, and platform access.
• Become a subject matter authority on partner account billing details.
• Perform deep analysis across business systems for account-related issues.
• Collaborate with internal teams to enhance customer experience.
• Educate customers on their cloud-based accounts.
• Identify improvements to business systems and processes.
• Communicate trends to management to improve offerings.
• Contribute to the knowledge base for customer support.

Requirements

• Passion for work and a desire to learn.
• Experience in a fast-paced, global environment.
• Strong ability to prioritize work independently.
• Understanding of technical troubleshooting for cloud services.
• Excellent problem-solving skills.
• Strong English communication skills.
• 3+ years of relevant work experience.

Benefits

• Competitive pay based on performance.
• Health coverage for you and your family.
• Flexible locations and schedules.
• Generous vacation days.
• Financial donation matching program.
• Volunteer project hours.
• Minimum of 16 weeks of parental leave.