Client Experience Navigator (Case Manager) - Remote

Overview

At REE Medical, our Client Experience Navigators serve as dedicated case managers for the veterans and clients we support, guiding each client through the medical evidence process with compassion and professionalism.

In Short

• Act as the client’s advocate and case manager.
• Establish trust quickly with new clients.
• Maintain ongoing communication through calls and emails.
• Anticipate client needs and address challenges proactively.
• Coordinate all case activities and documentation.
• Collaborate with internal departments to move each case forward.
• Track progress across every stage of the process.
• Safeguard personal and health information.
• Support clients through sensitive or emotionally challenging moments.
• Contribute to continuous improvement of internal processes.

Requirements

• Strong communication and organizational skills.
• Ability to manage multiple cases effectively.
• Empathy and professionalism in client interactions.
• Experience in case management or related field is preferred.
• Proficiency in documentation and compliance standards.
• Problem-solving skills for complex situations.
• Ability to work collaboratively across departments.
• Experience with client advocacy.
• Understanding of privacy regulations.
• Commitment to enhancing the client experience.

Benefits

• Opportunity to make a meaningful impact on clients' lives.
• Collaborative work environment.
• Continuous training and professional development.
• Supportive team culture.
• Competitive salary and benefits package.