Senior ServiceNow ITSM + CSM Architect - Remote

Overview

We are seeking a Senior ServiceNow Architect with expertise in ITSM and CSM modules to design and implement solutions that meet business needs.

In Short

• Design scalable architecture for ITSM and CSM implementations.
• Translate business requirements into ServiceNow solutions.
• Collaborate with stakeholders for requirement gathering.
• Lead technical implementations and oversee delivery quality.
• Define coding standards and governance guidelines.
• Architect integrations with external systems.
• Mentor development and business analyst teams.
• Design performance analytics and dashboards.
• Stay updated with ServiceNow releases.
• Guide pre-sales teams in solutioning.

Requirements

• 8+ years of experience with ServiceNow ITSM and CSM.
• Hands-on experience with Flow Designer and Virtual Agent.
• Strong understanding of platform architecture and security.
• Familiarity with Performance Analytics and Now Experience UI.
• Expertise in REST/SOAP APIs and integrations.
• ServiceNow certifications preferred.

Benefits

• Competitive salary and performance-based incentives.
• Flexible work hours and remote-friendly culture.
• Opportunity to work on high-impact projects.
• Be part of a Center of Excellence for ServiceNow.