Technical Customer Support Specialist - L1 - Remote

Overview

RecruitGo is on the lookout for a proactive and tech-savvy Technical Customer Support Specialist - L1 to join our growing team! As a frontline support expert, you’ll guide users through technical issues, troubleshoot platform concerns, and deliver an exceptional customer experience every step of the way.

In Short

• Become a product expert to confidently support and empower users.
• Provide clear, accurate support via chat, email, and phone.
• Troubleshoot issues and work closely with internal teams for resolution.
• Manage multiple conversations with empathy and efficiency.
• Contribute to documentation and process improvements.

Requirements

• 1+ year of customer support experience (SaaS/software preferred).
• Excellent English communication skills—written and verbal.
• Strong problem-solving ability and a customer-first mindset.
• Self-starter attitude with solid time management.
• Tech-savvy, quick to learn tools and systems.

Benefits

• Salary: Php 40,000
• Work Setup: Remote
• Work Schedule: Mondays to Fridays; AEST
• Working Device: will be provided
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.