Remote Otter LogoRemoteOtter

Head of Community Support - Remote

Posted 23 weeks ago
Customer Service
Full Time
Europe

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Overview

The Head of Community Support will lead and inspire a high-performing support team in delivering a world-class experience to Raya’s private global community. They will drive daily operations, ensure a seamless member experience, and strategically guide the community support function to align with the company’s mission, growth and objectives.

In Short

  • Oversee daily performance and productivity of the Community Support team.
  • Conduct one-on-ones and daily standups to monitor performance.
  • Identify ongoing training needs and create development plans.
  • Manage scheduling of the global, remote support team.
  • Establish and monitor Support SLAs.
  • Provide timely, organized reports on team performance.
  • Expertly manage and optimize CRM tools.
  • Ensure compliance with legal standards (GDPR/CCPA).
  • Continuously evaluate and improve support tools and workflows.

Requirements

  • Data-driven and business-focused.
  • Highly productive, organized, and detail-oriented.
  • Proven leadership experience managing teams.
  • Exceptional verbal and written communication skills.
  • Strong experience with advanced support technologies.

Benefits

  • Opportunity to lead a high-performing team.
  • Work in a dynamic and innovative environment.
  • Contribute to the growth and success of a global community.
Raya logo

Raya

Raya is a technology company that prioritizes utility over mere engagement, offering an iOS-only app designed for discovering and connecting with exciting people, events, and opportunities worldwide. With a strong emphasis on trust, creativity, and reciprocity, Raya fosters a membership-based community that enhances user experiences through exceptional software solutions. The company is committed to providing unparalleled support to its members, ensuring that the values of the community are reflected in the service provided by its dedicated support team. Raya aims to deliver a world-class experience to its private global community while continuously improving its operations and member engagement.

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