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Customer Marketing & Lifecycle Manager - Remote

Posted 8 weeks ago
Marketing
Full Time
USA
$115,000 - $135,000/year

Overview

As a Customer Marketing & Lifecycle Manager at RapidSOS, you will lead and scale customer marketing, partner communications, and advocacy programs, playing a foundational role in building these initiatives from the ground up.

In Short

  • Lead customer advocacy and reference programs.
  • Develop customer marketing and partner lifecycle strategies.
  • Execute partner communications including newsletters and product updates.
  • Manage go-to-market execution for new partner launches.
  • Collaborate with Sales and Customer Success teams.
  • Translate partner and customer insights into impactful content.
  • Track KPIs across advocacy and engagement.
  • Build programs from the ground up.
  • Occasional travel required (<25%).
  • Work in a dynamic and flexible start-up environment.

Requirements

  • 5+ years of experience in customer marketing or partner marketing.
  • Proven success in building customer advocacy programs.
  • Strong storytelling and communication skills.
  • Experience in customer-facing roles with business acumen.
  • Familiarity with Salesforce and marketing automation tools.
  • Self-starter with the ability to drive cross-functional alignment.
  • Customer-obsessed mindset.
  • Willingness to travel occasionally.

Benefits

  • Work with a passionate team on global challenges.
  • Competitive salary and benefits with equity participation.
  • Dynamic and flexible start-up work environment.
RapidSOS logo

RapidSOS

RapidSOS is a mission-driven technology company dedicated to enhancing public safety through innovative solutions. With a commitment to building a safer future, RapidSOS has developed the world's first intelligent safety platform that connects life-saving data from over 540 million devices and applications to emergency responders globally. The platform is utilized by more than 21,000 first responder agencies, handling over 171 million emergencies each year. RapidSOS fosters a collaborative and inclusive culture, emphasizing values such as trust, safety, and urgency, while empowering its team to make a significant impact in the field of emergency response.

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