Customer Marketing & Lifecycle Manager - Remote

Overview

As a Customer Marketing & Lifecycle Manager at RapidSOS, you will lead and scale customer marketing, partner communications, and advocacy programs, playing a foundational role in building these initiatives from the ground up.

In Short

• Lead customer advocacy and reference programs.
• Develop customer marketing and partner lifecycle strategies.
• Execute partner communications including newsletters and product updates.
• Manage go-to-market execution for new partner launches.
• Collaborate with Sales and Customer Success teams.
• Translate partner and customer insights into impactful content.
• Track KPIs across advocacy and engagement.
• Build programs from the ground up.
• Occasional travel required (<25%).
• Work in a dynamic and flexible start-up environment.

Requirements

• 5+ years of experience in customer marketing or partner marketing.
• Proven success in building customer advocacy programs.
• Strong storytelling and communication skills.
• Experience in customer-facing roles with business acumen.
• Familiarity with Salesforce and marketing automation tools.
• Self-starter with the ability to drive cross-functional alignment.
• Customer-obsessed mindset.
• Willingness to travel occasionally.

Benefits

• Work with a passionate team on global challenges.
• Competitive salary and benefits with equity participation.
• Dynamic and flexible start-up work environment.