Customer Success Team Member - Remote

Overview

Join Ralph, a tech start-up revolutionizing property management, and contribute to the future of the industry by working closely with the product team and customer success team.

In Short

• Work closely with the product team and experienced managers.
• Actively contribute to customer satisfaction in the Customer Success Team.
• Professionally respond to inquiries via phone and email.
• Support the development of workflows, templates, and processes.
• Assist in creating a scalable onboarding process for new customers.
• Support accounting with billing and customer communication.
• Flexible working hours with a remote-first approach.
• Opportunity for a permanent employment contract.
• Dynamic and supportive team environment.

Requirements

• Experience in customer service or customer success.
• Strong communication skills.
• Ability to work collaboratively in a team.
• Proficiency in developing workflows and processes.
• Experience with onboarding processes is a plus.

Benefits

• Flexible working hours.
• Remote work options.
• Job security with a permanent contract option.
• Supportive team environment.