Customer Success Specialist (f/m/d) - French, Parental Leave Cover - Remote

Overview

This position is a parental leave cover for 12 months with the option for extension. The role can be based in Berlin or completely remote in Germany.

In Short

• Manage a portfolio of key accounts in a proactive customer success role.
• Utilize data-driven approaches to strengthen customer relationships.
• Provide relevant product knowledge and updates to clients.
• Build strong partnerships with clients through fundraising expertise.
• Collaborate with other teams to enhance processes and products.
• Part-time scope of 60-100%.
• Fluency in German and French required.
• Experience in a customer-oriented environment preferred.
• Flexible working hours and remote work options available.
• 5 weeks of paid vacation plus additional days.

Requirements

• Several years of experience in a customer-oriented role, preferably in customer success or support.
• Education in communication, marketing, business, or technology.
• Strong technical understanding and communication skills.
• Fluent in German and French (C1) and good English (B2).
• Customer-oriented approach to building relationships.
• Experience in digital fundraising is a plus.

Benefits

• Future-oriented role in a meaningful environment with an international team.
• Flexible working hours and the possibility to work abroad.
• 5 weeks of paid annual leave plus additional vacation days.
• Access to psychological counseling through a partner.
• Short decision-making paths and transparent communication.
• Innovative work environment with a culture of trust and respect.
• Autonomy in projects and opportunities for personal development.