As a UX Researcher at Raintree, you’ll play a key role in driving insights that directly shape the design and experience of our products, ensuring that our solutions meet the needs of both healthcare providers and their patients. You’ll have the opportunity to influence the entire product strategy, translating research insights into actionable opportunities that improve both user experience and business outcomes. This is a pivotal role, leading the way in how we embed user experience research into design and drive meaningful impact across the product life cycle.

In Short

Drive Strategic and Actionable Product Insights: Develop a deep understanding of our customers by identifying their needs, pain points, and opportunities through diverse research methods (qualitative, quantitative, or behavioral).
Collaborate Closely with Cross-Functional Team: Partner with Designers, Product Managers, Engineers, and other business stakeholders to provide actionable insights.
Establish and Scale UX Research: Work directly with the Director of User Experience Design to establish impactful research practices.
Lead UX Research and Testing Activities: Strategize, create, and drive comprehensive research plans.
Present Insights and Recommendations: Effectively present compelling insights and recommendations to multiple teams and leaders.

Requirements

5+ years of experience in a UX Research role, preferably with experience working within healthcare.
Relevant degree preferred (Human-Computer Interaction, Psychology, Sociology, Communication, Information Science).
Proven expertise in a variety of research methods including usability testing, ethnographic studies, interviews, surveys, and data analysis.
Strong analytical skills to interpret findings, identify trends, and generate actionable insights.
Exceptional storytelling and communication skills.