Senior Engagement Program Manager - Remote

Overview

The Rackspace Senior Engagement Program Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

In Short

• Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives.
• Manage customers, aligning business objectives with coordinated service deliveries.
• Work with customers to put together on-boarding schedules and tasks.
• Provide guidance on utilizing services and ensure customer satisfaction.
• Create monthly and quarterly business reports for customers.
• Collaborate with cloud engineers on backlog grooming.
• Lead root cause analysis for customer engagement issues.
• Coordinate stakeholder perspectives to develop solutions.
• Conduct presentations in executive settings.
• Manage multiple tasks with constrained resources.

Requirements

• Bachelor's Degree or equivalent experience.
• Minimum of 8 years of experience in a related field.
• Project Management Professional or similar certification required.
• Solid understanding of SDLC and methodologies.
• Experience with data and report generation using PowerPoint and Excel.
• Customer-facing consulting experience.
• Familiarity with cloud technologies.
• At least one cloud platform certification preferred.
• Technical background in software development or engineering.
• Self-starter with a proactive management approach.

Benefits

• Flexible working schedule.
• Opportunities for professional development.
• Work in a fast-paced consulting environment.
• Collaborate effectively as a team member.
• Occasional domestic travel opportunities.