Senior Engagement Program Manager - Remote

Overview

The Rackspace Senior Engagement Program Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it.

In Short

• Develop project plans and monitor progress to achieve objectives.
• Manage customers and align business objectives with service deliveries.
• Create onboarding schedules and tasks for customers.
• Provide guidance and escalate issues for customer support.
• Create business reports to demonstrate service value.
• Collaborate with cloud engineers for project backlog grooming.
• Lead root cause analysis for customer engagement issues.
• Coordinate stakeholder perspectives for solution development.
• Conduct presentations in executive settings.
• Manage multiple tasks and priorities simultaneously.

Requirements

• Bachelor's Degree or equivalent experience.
• Minimum of 8 years of relevant experience.
• Certifications: Project Management Professional, Certified Scrum Master, SAFe.
• Understanding of SDLC and methodologies.
• Experience with data reporting using PowerPoint and Excel.

Benefits

• Flexible work schedule.
• Opportunity for professional growth.
• Work in a fast-paced consulting environment.
• Collaborative team culture.
• Occasional travel opportunities.