Customer Success Associate III - Night Shift - Remote

Overview

The Customer Success Associate III will provide support to Service Delivery Managers, ensuring fast and efficient resolution of customer requests during the night shift in India.

In Short

• Monitor and route inbound customer ticket requests.
• Respond to customer information requests.
• Progress open tickets within agreed time scales.
• Take ownership of customer tickets.
• Identify and resolve operational issues.
• Escalate support requests as necessary.
• Adhere to company security policies.
• Utilize business knowledge to complete tickets.
• Achieve high customer satisfaction scores.
• Manage support requests effectively.

Requirements

• 3+ years in Service Delivery or Account Management.
• 3+ years experience in the IT industry.
• Excellent communication skills.
• Strong relationship building skills.
• Organizational and time management skills.
• Creative problem-solving abilities.
• Understanding of ITIL methodologies is desirable.
• Strong business awareness and commercial acumen.
• Attention to detail.
• Tenacious problem solver.

Benefits

• Opportunity to work with a large customer base.
• Fast-paced and dynamic work environment.
• Development of problem-solving and customer service skills.
• Collaboration with multiple internal teams.