Customer Relations Agent Level 1 - Remote

Overview

The Customer Relations Agent Level 1 provides courteous customer service, educating customers on fiber optic services and troubleshooting issues as needed.

In Short

• Remote position primarily performed from home office.
• May require occasional travel to other offices or locations.
• Compensation of $17-$20 USD per hour.
• 5-day work week with 8-hour shifts.
• 100% company-paid medical and dental benefits.
• Free fiber internet service provided.
• Focus on customer retention and developing new business.
• Collaborative and supportive team environment.
• Emphasis on personal relationships with customers.
• Commitment to connecting California communities.

Requirements

• Strong communication skills.
• Ability to troubleshoot customer issues.
• Experience in customer service preferred.
• Willingness to work remotely and utilize personal phone and internet.
• Team player with a people-first approach.

Benefits

• 100% company-paid medical and dental benefits.
• Free fiber internet service.
• Collaborative work environment.
• Opportunities for personal and professional growth.
• Supportive company culture focused on integrity.