Customer Relations Agent Lead - Remote

Overview

The Customer Relations Agent Lead will ensure that customers receive prompt and courteous service while managing and resolving escalating customer issues.

In Short

• Position is primarily remote with occasional travel required.
• Responsible for managing customer relations and improving customer satisfaction.
• Supervisory role over the Customer Relations Agent team.
• Work closely with cross-functional teams to enhance customer support experience.
• 100% company-paid medical and dental benefits.
• Free fiber internet service provided.
• Compensation ranges from $25 to $28 per hour.
• Shift consists of 5 days at 8 hours each.
• Company values integrity and teamwork.
• Join a supportive and collaborative team.

Requirements

• Experience in customer service or related field.
• Strong leadership and problem-solving skills.
• Ability to manage and resolve customer issues effectively.
• Excellent communication skills.
• Ability to work collaboratively with cross-functional teams.
• Experience in a supervisory role preferred.
• Familiarity with customer satisfaction strategies.
• Willingness to travel occasionally.
• Proficient in using personal phone and internet services for work.
• Commitment to company values and mission.

Benefits

• 100% company-paid medical and dental benefits.
• Free fiber internet service.
• Supportive work environment.
• Opportunities for professional growth.
• Collaborative team culture.
• Flexible working arrangements.
• Employee recognition programs.
• Engaging company events.
• Commitment to community involvement.
• Work-life balance initiatives.