Customer Relations Associate - Remote

Overview

As a Customer Relations Associate at Vision Government Solutions, you will be responsible for providing exceptional technical support and customer service to clients using our property tax and appraisal software.

In Short

• Master DataScout's applications to resolve client issues swiftly.
• Respond to client inquiries ensuring high-quality technical support.
• Schedule and conduct on-site/virtual presentations and training sessions.
• Review written materials to promote the company to customers.
• Document all client interactions and time.
• Lead onboarding projects across products.
• Develop and maintain training materials and guides.
• Test new software solutions and releases when requested.
• Foster effective communication company-wide.
• Stay informed about emerging technologies.

Requirements

• Bachelor’s Degree preferred or equivalent work experience.
• Proven ability to network with peers and business groups.
• Strong self-starter with exceptional work ethic.
• Excellent customer service and communication skills.
• Receptive to guidance and willing to learn.
• Ability to learn new software quickly.
• Confident and engaging public speaker.
• Able to triage and troubleshoot support requests.
• Proficient in Microsoft Office and Excel.
• Barrier-breaking attitude to make things happen.

Benefits

• Life, health, dental, and vision plans.
• 401(k)-matching program.
• Paid time off.