Operations Associate II - Remote

Overview

The Operations Associate II will conduct in-depth research on patient accounts, manage resolutions, and ensure effective communication regarding policies and procedures.

In Short

• Handle research on patient self-pay and insurance balances.
• Explain policies and procedures effectively.
• Provide feedback for account resolutions.
• Work independently and meet goals.
• Utilize knowledge of EOBs, CPT & ICD codes.
• Track changes in client processes.
• Manage backlog and prioritize urgent requests.
• Experience with EPIC software.
• Understand HIPAA regulations.
• Basic knowledge of Microsoft 365 and Outlook.

Requirements

• High School diploma.
• 1 year of relevant experience.
• Ability to resolve basic computer issues.

Benefits

• Competitive benefits package.
• Opportunities for learning and career advancement.
• Collaborative work environment.
• Chance to make a meaningful impact in the community.