Technical Support Partner - Remote

Overview

As a Technical Support Partner (TSP) at Qventus, you will play a crucial role in bridging the gap between customers and our internal teams, ensuring seamless technical support and project management to enhance healthcare operations.

In Short

• Provide Tier 2 technical support to clients.
• Lead technical project management for post go-live product solutions.
• Collaborate with various teams to implement solutions that add client value.
• Drive the adoption of Qventus solutions among core users.
• Identify and mitigate project risks.
• Enhance customer engagement and satisfaction.
• Document and analyze data effectively.
• Maintain documentation for Qventus solutions.

Requirements

• Understanding of enterprise-wide project management capabilities.
• Experience with SQL, ETL, Python, and BI support.
• Ability to work cross-functionally to manage project lifecycles.
• Knowledge of inpatient and perioperative metrics.
• Strong quantitative and analytical skills.
• Experience with hospital systems project support.
• Proficient in data analysis tools and documentation.
• Excellent written and verbal communication skills.

Benefits

• Opportunity to work with a mission-driven team.
• Impact on healthcare operations and patient care.
• Engagement with innovative technologies.
• Focus on diversity, equity, and inclusion.