Customer Success Specialist II - Remote

Overview

QuillBot is looking for a Customer Success Specialist II to join our team, helping users strengthen their writing and improve communication.

In Short

• Handle customer inquiries and complaints, ensuring satisfaction.
• Build strong relationships with customers through clear communication.
• Deliver exceptional customer service with empathy and professionalism.
• Identify upselling opportunities to convert free users into paid customers.
• Collaborate with internal teams to resolve customer issues.
• Inform customers about new products and features.
• Follow up to ensure customer concerns are addressed.
• Provide personalized solutions to enhance customer experience.
• Manage community platforms to promote products and gather feedback.

Requirements

• 3+ years of experience in a SaaS-based product company.
• Excellent verbal and written communication skills in English & German.
• Strong problem-solving skills and ability to handle multiple tasks.
• Experience in B2B customer support and managing complex accounts.
• Outbound customer engagement experience is a plus.
• Experience with CRM tools like Zendesk is preferred.
• Prior experience managing community platforms is a plus.
• Basic understanding of AI language models is preferred.
• Familiarity with troubleshooting on Mac and Windows platforms.
• Detail-oriented and proactive.
• Willing to work flexible shifts, including weekends.

Benefits

• Competitive salary, stock options & annual bonus.
• Medical coverage.
• Life and accidental insurance.
• Generous vacation and leave policies.
• Developmental opportunities through education and workshops.
• Maternity and parental leave.
• Hybrid & remote model with flexible hours.
• Company events and stipends.
• Employee referral program.
• Premium access to QuillBot.