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Technical Support & Systems Specialist - Remote

Posted 3 weeks ago
Customer Service
Full Time
Philippines
$1,200 - $1,500/month

Overview

KPhone is seeking a highly technical, resourceful, and forward-thinking individual to join our team as a Technical Support & Systems Specialist. This role is ideal for someone who lives and breathes tech, enjoys solving complex issues, and is passionate about leveraging modern tools—especially AI—to improve workflows and performance.

In Short

  • Diagnose and troubleshoot user issues across devices, apps, and networks
  • Use proxies and other tools to analyze network traffic and identify root causes
  • Manage and respond to support tickets in Freshdesk
  • Implement automations via Zapier and other low/no-code tools
  • Collaborate with the team to spot and fix recurring issues
  • Stay up-to-date with the latest AI tools
  • Support MDM setup and maintenance
  • Contribute to internal documentation and systems improvements

Requirements

  • Extremely tech-savvy and problem solver
  • Basic coding knowledge
  • Experience with MDM solutions
  • Familiarity with Zapier and Freshdesk
  • Curious and proactive
  • Excited by emerging AI tools
  • Available to work full-time covering EST hours

Benefits

  • Starting salary of $1,500/month
  • Full-time, remote position
  • Long-term role with room for growth
  • Opportunity to work on exciting challenges
  • Fast-paced, mission-driven work environment

QuickTeam

QuickTeam

QuickTeam is a forward-thinking company focused on driving business growth through innovative outreach strategies. We specialize in leveraging platforms like LinkedIn and cold email campaigns to identify and engage potential clients. Our team is dedicated to creating personalized messaging that attracts quality leads, contributing to our overall growth objectives. We value strong communication skills, data-driven decision-making, and the ability to adapt strategies based on feedback. QuickTeam fosters a collaborative work environment where team members can thrive and make a significant impact.

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